1. Who we are

Dallas Appliance Repair Co. ("we", "us", "our") operates the website dallas-appliance.com and provides appliance repair services across the Dallas–Fort Worth metropolitan area. Our address is 2715 Commerce St, Suite 200, Dallas, TX 75226, and we can be reached at (214) 555-0142 or service@dallas-appliance.com.

2. Information we collect

When you book a repair, request a callback, or contact us, we collect:

Your name, phone number, email address, and service address
Appliance information (brand, model, type, problem description)
Preferred appointment date and time window
Payment information (processed securely through Stripe — we never store full card numbers)
Communication history (call recordings for quality, text message exchanges)
Referral source and UTM parameters for marketing analytics

When you visit our website, we also collect: IP address, browser type, pages visited, and similar analytics data through Google Analytics 4.

3. How we use your information

To schedule and provide appliance repair services
To send appointment confirmations and reminders via SMS and email
To process payments and issue invoices
To communicate about warranties and follow-up service
To improve our services and website
To send promotional emails (only if you opt in — you can unsubscribe at any time)
To comply with legal obligations

4. Information sharing

We never sell your personal information. We share information only with:

Service providers who help us operate (Stripe for payment processing, Twilio for SMS, Google for analytics, our dispatch software)
Our technicians who need your address and appliance details to perform the repair
Legal authorities when required by law

5. Your rights (Texas & US)

You have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your personal information (subject to legal retention requirements)
Opt out of marketing communications at any time
Opt out of the sale or sharing of your personal information (we don't sell it anyway)

To exercise any of these rights, email service@dallas-appliance.com or call (214) 555-0142. We respond within 30 days.

6. Data security

We use industry-standard security measures including SSL encryption for all data transmission, secure payment processing through Stripe (PCI-DSS compliant), and access controls limiting internal data access to authorized employees only. Despite these measures, no internet transmission is 100% secure.

7. Cookies

Our website uses essential cookies (for booking functionality) and analytics cookies (Google Analytics 4). You can disable cookies in your browser, but the booking form may not work properly without them.

8. Children's privacy

Our services are intended for adults. We do not knowingly collect information from children under 13. If you believe we have collected information from a child, please contact us.

9. Changes to this policy

We may update this policy from time to time. We'll post changes on this page and update the "last updated" date. For significant changes, we'll notify you by email.

10. Contact us

Questions about this privacy policy? Contact us at:

Dallas Appliance Repair Co.
2715 Commerce St, Suite 200, Dallas, TX 75226
(214) 555-0142
service@dallas-appliance.com

Privacy Policy